Mobile Work Order Management for a Home Warranty Company’s Service Provider / Contractor Network
Overview
The client’s first entry into the mobile space marked a pivotal step in modernizing its service operations. This project not only delivered a fully functional React Native application—successfully published on both the Apple App Store and Google Play—but also served as a foundational learning experience, helping the client effectively navigate and understand the mobile ecosystem. The client depends on a distributed network of service providers and contractors to perform in-home repairs and replacements under homeowners’ service agreements. Prior to this initiative, work orders were managed exclusively through a web-based system, limiting efficiency and flexibility for technicians in the field.
Problem
The client relies on its network of service providers / contractors to make house calls for repairs and replacements covered under homeowners’ service agreements. Currently, work orders are managed through a web-based process (not mobile-enabled) that is cumbersome on tablets and computers, often leading to delays in submission and completion. The client aimed to streamline this experience by enabling service providers/contractors to manage work orders via mobile. By putting this capability directly at their fingertips, the client seeks to reduce delays, improve claim resolution times, and minimize operational overhead; ultimately enhancing service efficiency and reducing costs.
Solution
Agile delivery across 4 phases: Sprint 0 (3 wks), Build Phase 1 (10 wks), Build Phase 2 (11 wks), Launch (4 wks)
Sprint 0 checkpoint to validate architecture, scope, and resource alignment
Cross-functional IX team: Product Owner, Tech Lead, Designers, Engineers, QA
AI-augmented SDLC using Claude Code to accelerate development, code review, and test generation
Outcome
Claude Code for AI-assisted coding, refactor
Accelerated path to a market-ready product via AI-assisted development, shortening build and QA cycles
Services
Product Management
Product Design
Technologies Used
React Native
Azure Function Apps
API's
JIRA
Confluence
Github
Claude Code
