Avoiding Infrastructure Risk and Maintenance Costs Through Cloud Migration

Overview

To eliminate technical debt and modernize workflows, the client’s Information Security Office partnered with ImagineX to migrate and operationalize Jira in the cloud. The engagement ensured a seamless transition from unsupported on-prem infrastructure to a secure, scalable Atlassian Cloud environment while streamlining workflows and preparing internal teams for long-term success.

Problem

• Jira was hosted on an unsupported on-prem server, creating risk exposure.

• Existing workflows and integrations needed to be preserved during migration.

• Internal processes lacked efficiency and scalability.

• Client team required training to independently manage the new platform.

Solution

ImagineX delivered a structured, phased engagement. Discovery and planning included reviewing the on-prem Jira instance, identifying dependencies, and developing a detailed migration and communication plan. Migration and testing ensured a seamless transition by configuring Jira Cloud, executing data migration, and supporting validation and user acceptance testing. Finally, ImagineX enabled long-term client success through training, onboarding support for marketplace apps, and knowledge transfer for ongoing administration.

Outcome

• Jira successfully migrated with minimal downtime and preserved custom workflows.

• Decommissioned unsupported server environment, reducing risk exposure.

• Streamlined internal processes through standardization opportunities.

• Improved performance and user experience with cloud-native features.

• Client team fully enabled to manage Jira Cloud through hands-on training and documentation.

Technology

• Atlassian Jira (Server and Cloud)

• Jira Cloud Migration Assistant

• Marketplace Apps

• Internal Jira Integrations and Automation Tools