Improving Incentive Accuracy and Reducing Contract Processing Time

Overview

ImagineX partnered with the CIMS team to modernize their homegrown contracts and incentives platform, improving performance, scalability, and user experience while ensuring accurate incentive calculations.

Problem

• Legacy system relied on outdated technology and lacked secure standards

• Performance issues slowed users and impacted efficiency

• Incentive calculations were inaccurate and inconsistent

• Platform lacked scalability for future growth and evolving needs

Solution

ImagineX conducted workshops and user interviews to define requirements and redesign CIMS with a user-centered approach. The new solution integrated with internal systems, optimized processes, reduced response times, and supported future contracts. Agile delivery enabled faster iterations and close stakeholder alignment.

Outcome

• Delivered five contract types and accurate incentive calculations

• Enabled contract templates management with four system integrations

• Produced over ten dynamic reports for visibility and oversight

• Improved system performance, scalability, and user adoption through modernized architecture

Technology Consulting

• Agile Delivery

• User-Centered Design

• Product Management

Software Engineering

• Web and Mobile Development

• System Integrations

• Reporting and Analytics

Technologies Used

• Azure

• Terraform

• Cypress

• Next.js

• Go

• Python

• React Native

• PostgreSQL

• GitHub Actions