Delivering a Cloud-Native Platform for Global Omni-Channel Commerce

Overview

A leading global transaction processor handling nearly 700 million transactions per day needed to modernize its omni-channel platform to support real-time customer experiences across retail, hospitality, and financial services. With massive data volumes, strict performance requirements, and a mandate to unify digital interactions, the organization required advanced technical leadership and scalable engineering capacity. ImagineX was selected to architect and accelerate delivery of the next-generation Omni-Channel Platform (OCP), a cloud-native system designed to power loyalty, promotions, catalog management, transaction data, and developer experiences worldwide.

Problem

• Enormous transaction volume demanded real-time processing, scale, and reliability.

• Legacy systems limited agility, integration, and cloud readiness.

• Insufficient internal technical leadership and engineering bandwidth to deliver a next-gen platform.

• Required a multi-year migration from AWS to Google Cloud Platform without disrupting operations.

• Needed standardized DevOps, CI/CD, and Agile processes to improve delivery quality and velocity.

Solution

ImagineX deployed 4 cross-functional Agile teams—including architects, full-stack engineers, DevOps specialists, and product leaders—to build a cloud-native, event-driven platform. The engagement delivered microservices for loyalty and promotion execution, catalog and site services, transaction data management, and the developer marketplace. Teams implemented CI/CD pipelines, container orchestration, observability frameworks, and cloud-native patterns while leading a structured migration toward Google Cloud Platform. Industry-standard DevOps and Agile practices were established to drive consistency, transparency, and long-term scalability.

Outcome

• Built a cloud-native platform capable of supporting millions of transactions in real time.

• Modernized core services to improve reliability, performance, and cross-channel integration.

• Accelerated cloud migration and established enterprise DevOps standards.

• Enabled terabyte-scale data processing to power future analytics and intelligence capabilities.

• Positioned the organization for significant platform-driven revenue growth and global scalability.

Services

• Architecture

• Software Development

• DevOps Engineering

• Project Management & Scrum

• Business Analysis

• Quality Assurance

Technologies Used

• Java

• Spring Boot

• Kafka

• PostgreSQL

• Kubernetes (GKE)

• Google Cloud Platform