Reducing Threat Exposure Across 25K Endpoints

Overview

A leading global biopharmaceutical solutions organization sought to strengthen its security posture by migrating to a best-of-breed platform for endpoint detection and response (EDR), threat intelligence, and cyber attack response. The client engaged ImagineX to implement CrowdStrike Falcon EDR, integrate with ServiceNow, and decommission legacy tools while ensuring a smooth transition to a new managed security service provider (MSSP).

Problem

• Existing endpoint security tools lacked advanced EDR and threat intelligence capabilities.

• No integration between endpoint protection and ITSM/ITAM platforms.

• Legacy scanning tools created operational inefficiencies and risk.

• Needed a transition plan for a new MSSP without disrupting operations.

Solution

ImagineX designed and executed a phased rollout of 25,000 CrowdStrike Falcon EDR endpoints. We configured policies, rules, and whitelists tailored to the client’s environment, ensuring optimal protection and performance. A foundational ServiceNow integration was delivered for IT Asset Management (ITAM) and IT Service Management (ITSM), enhancing visibility and operational efficiency. Finally, ImagineX oversaw the decommissioning of legacy scanning tools and built a structured transition plan to support the move to a new MSSP, reducing risk and ensuring continuity.

Outcome

• Successfully rolled out 25,000 CrowdStrike Falcon endpoints with policies, rules, and whitelists configured.

• Delivered best-in-breed endpoint architecture providing near real-time visibility into security risk.

• Implemented ServiceNow integration to unify ITAM and ITSM with endpoint protection.

• Decommissioned outdated scanning tools, reducing risk and complexity.

• Developed a transition plan to ensure a smooth MSSP migration.

Technology

• CrowdStrike Falcon EDR

• ServiceNow (ITSM, ITAM)

• Legacy Scanning Tools (decommissioned)