Reducing Network Downtime and Security Risk Across 17 Applications

Overview

A leading telecommunications provider sought to improve operational efficiency and security within its Network Automation division. Existing applications for service and hardware provisioning lacked standardization, scalability, and integrated security practices. ImagineX partnered with the client to provide technical leadership, Site Reliability Engineering (SRE) expertise, and DevSecOps guidance, implementing standardized CI/CD pipelines, Jinja templates, and API integrations to enable consistent, secure, and automated service provisioning across multiple systems.

Problem

• Lack of standardization across service and hardware provisioning applications

• Limited integration of security principles into CI/CD pipelines

• Gaps in Site Reliability Engineering (SRE) standards across multiple applications

• Inefficient processes for monitoring, tracing, automated testing, compliance, and logging

Solution

ImagineX assembled a hybrid team of product managers, architects, and engineers to design and implement a roadmap for SRE and DevSecOps integration. The team developed CI/CD pipelines incorporating security standards, created standard service and hardware Jinja templates, and configured APIs for multiple service and hardware types. Integration with existing inventory systems enabled automated provisioning and feature rollouts on a quarterly basis, ensuring consistency, reliability, and security across all applications.

Outcome

• Established SRE standards and best practices across 17 applications

• Standardized CI/CD pipelines with integrated security measures

• Improved monitoring, tracing, automated testing, compliance, and logging processes

• Enabled scalable, reliable, and secure network automation

Software Engineering

• Integration & Workflow Automation

• CI/CD Pipeline Development

• Site Reliability Engineering Support

Technology

• Git

• Jinja

• Kubernetes